Complaints & Dispute Resolution
I'm committed to providing a positive experience.
At EMMA Finance, I work hard to build lasting relationships with my clients.
While I always appreciate positive feedback, I also understand that sometimes things don't go to plan. If that happens, I want to know about it.
Your feedback gives me the opportunity to resolve any concerns promptly, improve my service and ensure every client receives the experience they deserve.
There is no charge for making a complaint. Your feedback helps me improve the experience I provide for every client.
How to make a complaint
If something hasn't gone as expected, I encourage you to contact me first. Most concerns can be resolved quickly through an open conversation.
If your concern cannot be resolved immediately, or you'd prefer to contact my licensee directly, you can contact Purple Circle Financial Services.
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Purple Circle Financial Services
Complaints Officer
Purple Circle Financial Services
14A Porter Street
Beaconsfield WA 6162
What happens next?
Once your complaint has been received, it will be acknowledged and investigated promptly.
Where possible, I'll aim to resolve your concern immediately.
If further investigation is required, you'll receive regular updates throughout the process and a written response explaining the outcome.
If you're not satisfied
If you're not satisfied with the outcome of your complaint, you can contact the Australian Financial Complaints Authority (AFCA).
AFCA provides a free and independent dispute resolution service.
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GPO Box 3
Melbourne VIC 3001
My commitment
I hope you'll never need this page.
However, if something hasn't met your expectations, I'll always listen respectfully, communicate openly and do my best to resolve the issue fairly and promptly.